When you upload audio files, texts, or images, they are transferred via a secure HTTPS protocol to our servers in the European Union for processing and storage. We collect this information to provide the audio guide services advertised.
We collect your email address, which is necessary for our customer relationship. We will use your email address to communicate with you for the reasons you've consented to. You have the right to withdraw consent at any time by contacting us, and we will delete your email address from our records.
If you create an account for your institution, we only require an email address. We use a secure "magic link" authentication system instead of passwords. This helps us identify you on Walkie Talkie and communicate with you as necessary. You can also name your location(s) within the service. We do not collect sensitive personal information unless you choose to provide it by uploading such content.
For paid subscriptions, payment processing is handled by Stripe, our payment processor. Payment information is subject to Stripe's privacy policy and terms of service. We do not store your complete payment information on our servers.
We do not share, sell, rent, or trade User Personal Information with third parties for commercial purposes. We only share information in specific situations, such as with your permission, to perform requested services, or with third-party vendors who process information on our behalf under similar privacy restrictions.
Walkie Talkie uses local storage in your browser to store preferences such as language selection, rather than cookies. This data remains on your device and is not shared with our servers. We do not track your activity across other websites.
We take all reasonable measures to protect User Personal Information from unauthorized access, alteration, or destruction. While we strive to use the best available means to protect your information, no method of transmission or storage is 100% secure.
All information collected is stored and processed in the European Union. We require vendors and affiliates with access to User Personal Information to comply with our privacy policies and applicable data privacy laws, including GDPR.
When end-users (e.g. museum visitors) use the Walkie Talkie platform to access audio guides, we collect minimal data necessary for the service to function. User preferences such as language selection are stored in local storage on the end-users's device and are not transmitted to our servers. We do not track individual visitors across exhibitions or retain personal information about them.
If you have concerns about how Walkie Talkie handles your information, please contact us at INDSÆT EMAIL. We will respond within 30 days at the latest.
Walkie Talkie may disclose personal information to law enforcement if required by law. We strive for transparency and will notify users of any disclosure unless prohibited by law.
If you're a registered Walkie Talkie user, you can access and update your information on our website or delete your basic user profile information by contacting us.
Walkie Talkie retains User Personal Information as long as your account is active or as needed to provide services. User Personal Information may be retained up to three years after account termination unless you request deletion. Content uploaded for audio guides is retained for the duration of your subscription.
We use your email address to communicate with you, only for the reasons you've accepted. We may send notifications about new features, policy changes, or support, and marketing emails with your consent. You can unsubscribe from marketing emails at any time.
Walkie Talkie may update this privacy statement periodically. We will notify users of material changes at least 30 days before changes take effect.
Walkie Talkie uses the following subprocessors to deliver our services:
Each of these subprocessors has been selected based on their compliance with applicable data protection regulations, including GDPR. These subprocessors only have access to the data necessary to perform their specific functions and are contractually obligated to maintain the confidentiality and security of that data.