Privacy Statement

The short version

  • Uploading: When you upload content (audio, text, images or videos), we only collect the necessary personal information to provide your audioguides (i.e. the Walkie Talkie service).
  • Your information: We don't sell your information to third parties. We never use your data to train AI.
  • Your files: All of your files are yours, and we use them strictly as described in this privacy statement.

Privacy Statement

What Information Walkie Talkie Collects and Why

Information from users (e.g. museums and cultural institutions)

When you upload audio files, texts, or images, they are transferred via a secure HTTPS protocol to our servers in the European Union for processing and storage. We collect this information to provide the audio guide services advertised.

We collect your email address, which is necessary for our customer relationship. We will use your email address to communicate with you for the reasons you've consented to. You have the right to withdraw consent at any time by contacting us, and we will delete your email address from our records.

Information from users with accounts

If you create an account for your institution, we only require an email address. We use a secure "magic link" authentication system instead of passwords. This helps us identify you on Walkie Talkie and communicate with you as necessary. You can also name your location(s) within the service. We do not collect sensitive personal information unless you choose to provide it by uploading such content.

Payment information

For paid subscriptions, payment processing is handled by Stripe, our payment processor. Payment information is subject to Stripe's privacy policy and terms of service. We do not store your complete payment information on our servers.

What information we don't collect

We do not share, sell, rent, or trade User Personal Information with third parties for commercial purposes. We only share information in specific situations, such as with your permission, to perform requested services, or with third-party vendors who process information on our behalf under similar privacy restrictions.

Our use of local storage

Walkie Talkie uses local storage in your browser to store preferences such as language selection, rather than cookies. This data remains on your device and is not shared with our servers. We do not track your activity across other websites.

How Walkie Talkie secures your information

We take all reasonable measures to protect User Personal Information from unauthorized access, alteration, or destruction. While we strive to use the best available means to protect your information, no method of transmission or storage is 100% secure.

Global privacy practices

All information collected is stored and processed in the European Union. We require vendors and affiliates with access to User Personal Information to comply with our privacy policies and applicable data privacy laws, including GDPR.

End-user data

When end-users (e.g. museum visitors) use the Walkie Talkie platform to access audio guides, we collect minimal data necessary for the service to function. User preferences such as language selection are stored in local storage on the end-users's device and are not transmitted to our servers. We do not track individual visitors across exhibitions or retain personal information about them.

Resolving concerns

If you have concerns about how Walkie Talkie handles your information, please contact us at INDSÆT EMAIL. We will respond within 30 days at the latest.

How we respond to compelled disclosure

Walkie Talkie may disclose personal information to law enforcement if required by law. We strive for transparency and will notify users of any disclosure unless prohibited by law.

How you can access and control your information

If you're a registered Walkie Talkie user, you can access and update your information on our website or delete your basic user profile information by contacting us.

Data retention and deletion

Walkie Talkie retains User Personal Information as long as your account is active or as needed to provide services. User Personal Information may be retained up to three years after account termination unless you request deletion. Content uploaded for audio guides is retained for the duration of your subscription.

How we communicate with you

We use your email address to communicate with you, only for the reasons you've accepted. We may send notifications about new features, policy changes, or support, and marketing emails with your consent. You can unsubscribe from marketing emails at any time.

Changes to our privacy statement

Walkie Talkie may update this privacy statement periodically. We will notify users of material changes at least 30 days before changes take effect.

Data subprocessors

Walkie Talkie uses the following subprocessors to deliver our services:

  • Anthropic: Used for text generation and language translations within our services.
  • ElevenLabs: Used for voice synthesis and audio generation for our audio guides.
  • Mailjet: Used for email communications with our users.
  • UpCloud: Used for hosting and cloud storage of content and service infrastructure.

Each of these subprocessors has been selected based on their compliance with applicable data protection regulations, including GDPR. These subprocessors only have access to the data necessary to perform their specific functions and are contractually obligated to maintain the confidentiality and security of that data.